Whops!

Legal

Privacy Policy

Effective Date: December 10, 2024

This Privacy & Personal Data Protection Policy ("Policy") explains how Whops! ("Company", "we", "us") collects, uses and protects personal data in connection with:

  • Our website and online store at whops.shop
  • Our official social media accounts
  • NFC/RFID tags placed on Whops! products that direct you to our official music/playlist pages

1. Data Controller

Data controller: Whops!

Address: Baku, Azerbaijan

E-mail: info@whops.shop

Phone: +994 51 915 63 75

2. Personal Data We Collect

We may process the following categories of personal data:

Identity Information

Name, surname, username, billing details

Contact Information

E-mail address, phone number, shipping and billing address

Customer Transaction Data

Purchased products, cart contents, order history, returns and exchanges

Payment Information

Payment amount, payment method, payment provider details.
Note: Your card information is processed by our payment provider; we do not store your full card number on our systems.

Technical Information

IP address, device type, operating system, browser type, session duration, cookie data

Usage and Experience Data

Your navigation behavior on our website, clicks, visited pages. When you tap NFC/RFID tags on Whops! products: time of scan, the page you are directed to, approximate location (via IP), device/operating system type.

Communication Content

Emails and messages you send us, social media direct messages, support requests

Marketing Preferences

Newsletter subscription, campaign & notification preferences

3. How We Collect Your Data

Directly from you: When you register, place an order, request a return or exchange, contact us, or fill in a form.

Automatically: Through cookies and similar technologies, analytics tools, NFC/RFID tag interactions.

From third parties: Payment providers, shipping companies, analytics and advertising partners, social media platforms (where legally permitted).

4. Purposes of Processing Personal Data

We process your personal data for the following purposes:

  • Providing Products and Services: Receiving and fulfilling orders, accepting payments, delivering products.
  • Customer Account & Support: Creating and managing user accounts, handling support and complaints.
  • NFC Product Experience: Directing you from NFC/RFID tagged products to our official player areas.
  • Marketing & Personalization: Sending campaigns, discounts, newsletters (where you have consented).
  • Analytics & Reporting: Measuring website performance, improving user experience.
  • Legal Compliance: Fulfilling obligations arising from applicable laws.
  • Security & Fraud Prevention: Monitoring suspicious transactions, ensuring payment security.

5. Legal Basis for Processing

Your personal data is processed based on:

  • The necessity to perform a contract with you (e.g. order processing)
  • The necessity to comply with a legal obligation
  • Our legitimate interests, provided that your fundamental rights are not harmed
  • Your explicit consent, where required (e.g. marketing activities or cookies)

6. Cookies and Similar Technologies

On our website and player areas, we may use:

  • Strictly necessary cookies (for the site and shopping cart to function)
  • Functional cookies (to remember your preferences)
  • Performance & analytics cookies (to measure usage and performance)
  • Marketing cookies (for advertising and remarketing)

You can manage or block cookies through your browser settings.

7. Sharing Your Data with Third Parties

We may share your personal data, only where necessary, with:

  • Shipping and logistics providers
  • Payment service providers and banks
  • IT and hosting service providers
  • Analytics and advertising partners
  • Music / content platform providers
  • Legal and financial advisors (where necessary)
  • Public authorities and courts (where required by law)

8. International Data Transfers

Our servers and service providers may be located outside your country. In such cases, your personal data may be transferred abroad in compliance with applicable data protection laws and subject to appropriate safeguards.

9. Data Retention

We keep your personal data:

  • For as long as necessary to fulfill the purposes described in this Policy
  • For the duration of our contractual relationship with you
  • For the time required by applicable laws and limitation periods

After these periods expire, your data is deleted, destroyed or anonymized.

10. Your Rights

Subject to applicable data protection laws, you may have the following rights:

  • Right of access (to learn whether your data is processed and to obtain a copy)
  • Right to rectification (to request correction of inaccurate data)
  • Right to erasure (to request deletion of your data)
  • Right to restriction of processing
  • Right to data portability (to receive your data in a structured format)
  • Right to object to processing based on legitimate interests
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a data protection authority

11. Contact Us

To exercise your rights or ask any questions about this Policy, contact us at:

E-mail: info@whops.shop

Address: Baku, Azerbaijan

We will respond to your request within the timeframe required by applicable law.

12. Changes to This Policy

We may update this Policy from time to time to reflect changes in our services or legal requirements. The updated Policy will be published on our website and will be effective as of the date of publication. We recommend that you review this page periodically to stay informed about our privacy practices.